The UK’s Department for Work and Pensions (DWP) has rolled out a £299 payment to help millions of households with living costs. This one-off payment, part of the government’s Cost of Living support, aims to ease the burden for those on certain benefits. But who exactly qualifies, and what happens if you don’t receive it? This article breaks it down in simple terms, covering eligibility, key dates, and steps to take if your payment is missing.
Who Can Get the £299 Payment?
The £299 payment is for people receiving specific benefits from the DWP. To qualify, you must have been entitled to one of these benefits between November 13 and December 12, 2023, or had a payment awarded for that period. The benefits that make you eligible include Universal Credit, Pension Credit, Child Tax Credit, Working Tax Credit, Income Support, income-based Jobseeker’s Allowance, and income-related Employment and Support Allowance. If you’re on one of these, the payment should land in your account automatically, with no need to apply.
| Benefit | Eligible for £299 Payment? |
|---|---|
| Universal Credit | Yes |
| Pension Credit | Yes |
| Child Tax Credit | Yes |
| Working Tax Credit | Yes |
| Income Support | Yes |
| Jobseeker’s Allowance (income-based) | Yes |
| Employment and Support Allowance (income-related) | Yes |
| State Pension (alone) | No |
When and How Is It Paid?
The DWP started sending out payments in February 2024, with most landing between February 6 and February 22, 2024. If you’re eligible, the money goes straight into the bank account where your benefits are usually paid. Look for a reference like “DWP COL” alongside your National Insurance number on your bank statement. For those on Tax Credits, HMRC handles the payment, but the process is the same automatic and direct to your account.
What If You Haven’t Received It?
If you think you’re eligible but haven’t seen the £299, don’t panic—there are steps you can take. First, check your bank account for the payment, ensuring you look at the right account and check the statement reference. If it’s missing, contact the DWP or HMRC, depending on your benefit. For Universal Credit or other DWP benefits, call the helpline at 0800 121 4433. For Tax Credits, reach HMRC at 0345 300 3900. Be ready with your National Insurance number and details about your benefit payments. Delays can happen if your benefit claim was processed late or if there’s an issue with your account details.
Common Issues and Fixes
Sometimes, payments don’t arrive due to simple errors, like outdated bank details or a missed eligibility period. If your benefit was awarded after December 12, 2023, you won’t qualify for this round. Also, if you only receive the State Pension or other non-qualifying benefits, you’re not eligible. If you believe there’s been a mistake, the DWP advises reporting it promptly. You can also check your eligibility online via the government’s Cost of Living Payment page. Acting quickly helps resolve issues before deadlines pass.
Why This Payment Matters
This £299 payment is part of a broader effort to support families struggling with rising costs. With energy bills and groceries still pinching budgets, this cash injection can make a real difference. If you’re eligible, keep an eye on your account and act fast if there’s a problem. For more details or to report issues, visit the government’s official website or call the relevant helpline. This payment may be a one-off, but it’s a vital lifeline for many across the UK.
